Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Reel Gear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://reelgear.ca
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Every Cast, Every Catch — We’ve Got You. 
Amazing value for that price
Looks better than i thought. Very compact but also it's loong enough extracted. Dont know if rod is good quality but reel you can feel is high quality item.
Rod and reel as described. Pretty solid. Have not tried it yet, find out when mackerel fishing next week. Very quick despatch by store and delivery to the uk. Took longer for royal mail to deliver it
The product matches the description, arrived quickly, and the quality is good.
Very light, extremely strong for fishing, very compact, casts great and casts easily.
The seams and finishing are very clean and the quality is excellent. When folded, it becomes really small and very portable. The cost-performance ratio is truly the best! !
It is light, the simple reel in this model but it works well.
Perfect, very light and with good action. Now it just needs to attract fish and have a good fishing day. The 3000 reel is also very good.
Fast delivery, fishing rod and reel for this money is good, haven't tested it yet because there is no time, but it seems good. It could be more flexible. But I would still buy it again.
Delivery two weeks to Kyiv, the quality is normal, the coil is a bit small but basically everything is fine, it easily pulls half a kilo of color.
I like the product, satisfied for the price. I like the product, satisfied for the price. Product is good, satisfied for the price.
It arrived, very happy, thank you, it's a gift for my father, now he will go fishing. 🎣 very happy, thank you 🫂
Looks strong and reliable, fast delivery
Super! A good fishing rod, very convenient, small and the reel is small, and the mini rod is convenient for children, perfect for fishing.
This is not the first time I order, the quality is excellent, I recommend the seller
It's very good, it quickly picks up the fishing line and doesn't make any noise, it's compact and small, perfect for medium and small fish.
Came very nicely packed and all accessories were provided. Easy assembly and looks durable but did not test
The product is good, the composition is good, thank you haha. I will buy it again next time. Please keep selling it in the future. The fishing rod is very good. I will leave another review after testing. If a better product comes out, please sell it again ~~~!!!! !
The cost-performance ratio is excellent. I will bring the fish and the fish fillets.
The quality is excellent, honestly didn't expect such quality for the money. The reel is excellent, spinning is also light under load, excellent seller, fast delivery, special thanks to the seller for the quality product.
Small and cute. I bought it for my child, I hope it's sturdy. It's light. I'm satisfied. It's small and cute. I bought it for my child, I hope it's sturdy. It's light. I'm satisfied. It's small and cute. I bought it for my child, I hope it's sturdy. It's light. I'm satisfied
everything perfect
Seems good