Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Reel Gear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://reelgear.ca
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Every Cast, Every Catch — We’ve Got You. 
Thank you very much for your attention during delivery and purchase. The product and the seller are really great. I recommend this product to everyone.
It came well packaged, seems to be good. Lighten the equipment well
Very good equipment, arrived on time, the price I paid was very good, the equipment is well finished and very strong.
I'm glad I bought it, I will buy it again.
Well made, very easy to use. Great buy!
very good 👍🏾 Well packaged, great quality, I recommend it. I will test it. This is not the first time I buy from this brand. I have a Megacuda, I also recommend it, great reel.
Reel of exceptional quality, no comments, very good, no blades, hybrid roling, very good indeed, I recommend.
Great reel. You can buy without fear
Simply sensational, very good quality, it's worth buying! Don't be afraid, have no doubts!
Good reel
The reel is very beautiful, light and well built. I think it will work well in my fishing. I recommend the product, but there is still a lack of testing in practice. After fishing, I'll come back with more comments.
Reel with excellent experience, never disappointing!
Very soft and free machine, great reel... excellent cost and benefit, not to mention that it is very well finished.
Excellent reel due to the value, you can be sure that you will not find anything on the market with everything it can deliver.
Good product, it feels robust and reliable. We'll see when I use it for longer. The brakes work wonderfully
Excellent product, fast delivery, and super affordable price
The Cast-X2 reel is a good cost benefit, the description is according to the product presented. In general, it is a good product.
No comments, perfect, lots of shipments, very well constructed
Very good indeed
I recommend too much! For sure one of the best available entry reels on the top brake and ceramic bearings.
Arrived... Perfect came seems to be very good still not tested but the reel and beautiful too can buy without fear I recommend
Very nice and well made reel, I haven't tested yet but it looks very good. The box came with a dented but did not compromise the product