Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Reel Gear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://reelgear.ca
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Every Cast, Every Catch — We’ve Got You. 
Very good. Good polarization too. Great cost-benefit ratio.
The experience remains.
Very good glasses, protection is strong, it's durable, it's a product I will buy again, the material is excellent.
Very good, works perfectly! Good size, excellent material quality. It arrived within a reasonable timeframe. I recommend!
The product arrived within the indicated time and at first glance seems like a quality product for its price. We will try it out.
Looks good
These polarized sports glasses are excellent for fishing or bicycle riding. They are very comfortable, and the quality is very good
The product arrived as ordered, everything is fine, unfortunately, it was delayed a lot due to the postal service, but the quality is very good.
Item identical to the photos in the advertisement. We just need to try it outside. They seem to be of very high quality.
Excellent product, well constructed and smooth in operation. Well packaged and shipped safely. Recommended seller.
They look very good in their polarized and shaped form. Maybe a case or bag is missing to store them.
Good fit, polarized, now borrowing for fishing.
Thanks to the seller. The order has been accepted.
Delivery was on time, the product was well protected and packaged. It exactly matches the item description. I now use it regularly and it gives a reliable impression. The quality matches the price.
lightweight and comfortable sunglasses. fit well. I liked it. they don't press. There is a strap. got it at a discount
well balances reflexes.
The glasses arrived intact, the lenses are high for big heads, they will be a bit narrow, but that doesn't bother me. However, I prefer wider eyeglass frames. If I order more at this price, I will probably order extra for backup.
Delivery was fast and uncomplicated. The glasses give a good and solid impression. Recommended
Sturdy glasses with a slight polarization, very comfortable lens. I fished with them for 4 consecutive days and they didn't tire the view.
Everything is great! Everything is great! Everything is great! Everything is great! Everything is great! Everything is great! Everything is great! Everything is great!
sent immediately after payment, also very fast delivery. The glasses are made with high quality, perform their function.
Good glasses fit well, my son ends up using them because they will be too small for me, but they are nice.
All good, I like it
I recommend it, polarization works.