Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Reel Gear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://reelgear.ca
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super satisfied with the ordered messenger bags! Ultra-fast delivery and impeccable packaging. The chest bag is super practical, and the one for the lower back is perfect for fishing gear; it's surprisingly sturdy. The quality of both really blew me away, with neat finishes and sturdy materials. An excellent purchase to organize my gear for fishing trips!
Beautiful, high quality and big
Sits well and has a lot of storage space.
Value for money is excellent. I was surprised after receiving the item.
It was delivered the day before and I used it well in Hongcheon the next day. Pack the lures. It's good that the two lines are comfortable. The quality is good and the zipper part opens and closes well. I caught 5 crabs and gave them a hard time, haha. It's good. The bag is bigger than I thought, good for putting various things in.
Superb item! The quality is excellent, spacious yet very compact. I definitely recommend it
It arrived quickly, very nice bag and looks comfortable, you have to try it.
Excellent quality, length adjustment is too large, cannot be adjusted to a smaller size.
Very high quality bag! Space and comfort for carrying. Arrived very quickly, within a week of only delivery Highly recommend
Looks amazing and such good quality
The delivery is really fast. Among the things I received from Ali, this one seems to have arrived the fastest. The bag is very sturdy and the size seems perfect for me. Just buy it at the low price. It seems like it's worth the money.
The bag arrived quickly, without damage and in normal condition. The bag matches the details mentioned on the website. The quality (in appearance) is satisfactory. I'm waiting for the opportunity to use the bag in practice fishing. I recommend.
Great finish, durable, and also very beautiful. Exceeded expectations, recommended!
Received on time and according to the description
Received as described. It is very good quality. I liked very much.
This product is very good
I received the bag before the declared deadline. The material from which the bag is made is of good quality. Nipple levels, careful. Threaders do not tear. The size of the bag is as required. For running fishing, spinning on a trick is a great thing. I liked the bag. Thanks to the seller.
excellent product as it is described in the large photo with sufficient bags for use
Very satisfied, it matches the description, thank you very much, very satisfied, it matches the description, thank you very much, very satisfied, it matches the description, thank you very much
Excellent product, I hope to leave references to the future to ensure that it works promptly.
Arrived in good condition just what I asked thank you
Incredible!!!! It is perfect and more at that price, crazy
That's good.
Everything as is described great communication as well as fast delivery. I recommend the seller, so on.